top of page

Privacy Policy

We understand that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.claireloridesign.com (“our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site.  If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

1.               Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 

“Cookie” means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site.  Details of the Cookies used by our Site are set out in clause 13, below;

“Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our Site. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016/679, the Data Protection Act 2018 (collectively, the “Data Protection Legislation”) and the UK GDPR and the Data (Use and Access) Act 2025; and

“We/Us/Our” means Claire Lori Design of 105 Cottimore Avenue, Walton-on-Thames, KT122AG.

2.               Information about us

2.1             We own and operate this Site.

2.2            Our main point of contact for data protection related queries is Claire Bott and they can be contacted                      by email at hello@claireloridesign.com

3.               What does this policy cover?

3.1             This Privacy Policy applies to our use of all personal data we collect via our Site or from our clients and                     prospective clients.

3.2             Visitors to our Site should note that it may contain links to other websites.  Please note that we have                         no control over how your data is collected, stored, or used by other websites and we advise you to                             check the privacy policies of any such websites before providing any data to them.

4.               Your rights

4.1            As a data subject, you have the following rights under the Data Protection Legislation, which this                                Policy and our use of personal data have been designed to uphold:

4.1.1         The right to be informed about our collection and use of personal data;

4.1.2        The right of access to the personal data we hold about you (see clause 12);

4.1.3        The right to rectification if any personal data we hold about you is inaccurate or incomplete                                            (please contact us using the details in clause 14);

4.1.4        The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you                                    (we only hold your personal data for a limited time, as explained in clause 6 but if you would like                                  us to delete it sooner, please contact us using the details in clause 14);

4.1.5        The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6        The right to data portability (obtaining a copy of your personal data to re-use with another                                              service or organisation);

4.1.7        The right to object to us using your personal data for particular purposes; and

4.1.8        Rights with respect to automated decision making and profiling.

 

4.2             If you have any cause for complaint about our use of your personal data, please contact us using the                       details provided in clause 14 and we will do our best to solve the problem for you.  If we are unable to                       help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information                     Commissioner’s Office.

4.3            For further information about your rights, please contact the Information Commissioner’s Office or                           your local Citizens’ Advice Bureau.

5.               What data do we collect and how do we use your data?

5.1             We may collect, use, store, and transfer different kinds of personal data which we have grouped                                   together as follows:

5.1.1           Identity Data includes first name and last name.

5.1.2          Contact Data includes email address, company address and telephone number.

5.1.3          Financial Data includes payment or card information.

5.1.4          Technical Data includes internet protocol (IP) address, browser type and version, time zone                                          setting and location, browser plug-in types and versions, operating system and platform, and                                      other technology on the devices you use to access this Site.

5.1.5          Usage Data includes information about how you use our Site and our services.

5.1.6          Photos includes images of the client’s property.

​

5.2             All personal data is processed and stored securely, for no longer than is necessary or statutorily                                  required in light of the reason(s) for which it was first collected.  We will comply with our obligations                          and safeguard your rights under the applicable Data Protection Legislation at all times. For more                                details on security see clause 5, below.

5.3             Our use of your personal data will always have a lawful basis.  Specifically, we may use your data for                           the following purposes:

​​​​​

Data Types.png

​5.4             We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure                          that we fully protect your rights and comply with our obligations under the applicable Data                                            Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations                            2003.

5.5             Third parties whose content appears on our Site may use third party Cookies, as detailed below in                             clause 11. Please refer to clause 11 for more information on controlling Cookies. Please note that we                         do not control the activities of such third parties, nor the data they collect and use and advise you to                         check the privacy policies of any such third parties.

5.6             You have the right to withdraw your consent to us using your personal data at any time, and to                                     request that we delete it.  Unless we have reasonable grounds to refuse to delete it (where this is                               permitted under the applicable Data Protection Legislation), we will do so without delay and within no                     longer than one month from receiving your request.

5.7             We do not keep your personal data for any longer than is necessary in light of the reason(s) for which                       it was first collected.​​​

6.               How and where do we store your data?

6.1             We only keep your personal data for as long as we need to in order to use it as described above in                               clause 6, and/or for as long as we have your permission to keep it.

6.2             Your data will be stored in the UK.

6.3             Data security is very important to us and to protect your data, we have taken suitable measures to                             safeguard and secure data collected through our Site.

7.               Do we share your data?

7.1             We may sometimes contract with other third parties to supply services to you on our behalf.  These                          may include search engine facilities, sub-contractors and suppliers, affiliates and joint ventures.  In                            some cases, these third parties may require access to some or all of your data.  Where any of your data                    is required for such a purpose, we will take all reasonable steps to ensure that your data will be                                    handled safely, securely and in accordance with your rights, our obligations, and the obligations of the                    third party under the law.

7.2            We may compile statistics about the use of our Site including data on traffic, usage patterns, user                              numbers, sales and other information. All such data will be anonymised and will not include any                                  personally identifying data or any anonymised data that can be combined with other data and used to                    identify you.  We may, from time to time, share such data with third parties such as prospective                                    investors, affiliates, partners and advertisers.  Data will only be shared and used within the bounds of                      the law.

7.3            We may sometimes use third party data processors that are located outside of the European                                        Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and                                  Liechtenstein).  Where we transfer any personal data outside the EEA, we will take all reasonable steps                    to ensure that your data is treated as safely and securely as it would be within the UK and under the                          Data Protection Legislation. Should data go to the US (like via Google or Mailchimp), we rely on the                          UK Extension to the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs).

7.4            In certain circumstances, we may be legally required to share certain data held by us, which may                                include your personal data, for example, where we are involved in legal proceedings, where we are                            complying with legal requirements, a court order or a governmental authority.

8.               What happens if our business changes hands?

8.1            We may, from time to time, expand or reduce our business and this may involve the sale and/or the                           transfer of control of all or part of our business.  Any personal data that you have provided will, where                       it is relevant to any part of our business that is being transferred, be transferred along with that part                         and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted                     to use that data only for the same purposes for which it was originally collected by us.

8.2           In the event that any of your data is to be transferred in such a manner, you will not be contacted in                           advance and informed of the changes.

9.               How can you control your data?

9.1            In addition to your rights under the Data Protection Legislation, set out in clause 4, when you submit                       personal data to us via email or via our Site, you may be given options to restrict our use of your data.                       In particular, we aim to give you strong controls on our use of your data for direct marketing purposes                     (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using                       the links provided in our emails and at the point of providing your details).

9.2           You may also wish to sign up to one or more of the preference services operating in the UK: The                                  Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”),                      and the Mailing Preference Service (“the MPS”).  These may help to prevent you receiving unsolicited                      marketing.  Please note, however, that these services will not prevent you from receiving marketing                          communications that you have consented to receiving.

10.             Your right to withhold information

10.1           You may access certain areas of our Site without providing any data at all.  However, to use all features                     and functions available on our Site, you may be required to submit or allow for the collection of                                   certain data.

10.2          You may restrict our use of Cookies.  You can choose to enable or disable Cookies in your internet                               browser.  Most internet browsers also enable you to choose whether you wish to disable all cookies or                     only third party Cookies.  By default, most internet browsers accept Cookies but this can be changed.                     For further details, please consult the help menu in your internet browser or the documentation that                       came with your device. 

11.             How can you access your data?

                  You have the right to ask for a copy of any of your personal data held by us (where such data is held).                        Please contact us for more details using the contact details below in clause 14.

Cookies

12.              Our use of cookies

12.1            All Cookies used by and on our Site are used in accordance with current Cookie law.

12.2           We may place and access the following first party and third party Cookies on your computer or                                   device, to facilitate and improve your experience of our Site and to provide and improve our services:

Cookies.png

12.3            First party Cookies are those placed directly by us and are used only by us.  Third party Cookies are                           those placed by websites, services and/or parties other than us.  These Cookies are not integral to                             the functioning of our Site and your use and experience of our Site will not be impaired by refusing                           consent to them.

12.4            Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your                           consent to set those Cookies.  By giving your consent to the placing of Cookies, you are enabling us                         to provide the best possible experience and service to you.  You may, if you wish, deny consent to                               the placing of Cookies; however certain features of our Site may not function fully or as intended.

12.5            Certain features of our Site depend on Cookies to function.  Cookie Law deems these Cookies to be                         “strictly necessary”.  These Cookies are also shown above.  Your consent will not be sought to place                           these Cookies, but it is still important that you are aware of them.  You may still block these Cookies                         by changing your internet browser’s settings as detailed in section 11.2, but please be aware that our                       Site may not work properly if you do so.  We have taken great care to ensure that your privacy is not                         at risk by allowing them.

12.6            Our Site uses Google Analytics.  Website analytics refers to a set of tools used to collect and analyse                         anonymous usage information, enabling us to better understand how our Site is used.  This, in turn,                           enables us to improve our Site and the services offered through it. You do not have to allow us to use                       these Cookies, however our use of them does not pose any risk to your privacy or your safe use of                             our Site and they enable us to continually improve our Site, making it a better and more useful                                     experience for you.  Google's privacy policy is available at: www.google.com/policies/privacy

12.7             You can choose to delete Cookies on your computer or device at any time, however you may lose                               any information that enables you to access our Site more quickly and efficiently.

12.8             It is recommended that you keep your internet browser and operating system up-to-date and that                             you consult the help and guidance provided by the developer of your internet browser and                                           manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13.            Contacting us

If you have any questions about our Site or this Privacy Policy, please contact us by email at hello@claireloridesign.com, by telephone on 07591391809 or by post at 105 Cottimore Avenue, Walton-on-Thames, KT122AG. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under clause 12, above).

14.            Changes to our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date.

bottom of page